Please utilize this document if you are unsure of who to contact on the InvisiblePPC team

 

PRE-SALE SUPPORT

PROSPECTING STAGE

Request a marketing analysis for a prospect new to paid search or who has an AdWords Express account, an audit for a client already running AdWords. Also for general questions regarding pricing, prospecting or anything for potential clients in the prospecting stage.

Proposal/Audit Request Form: http://www.invisibleppc.com/proposal-request/

Point Of Contact: Pre-Sale Team via our Live Chat - available at the bottom-right of every page of the IPPC website

POST SALE SUPPORT

ONBOARDING

For onboarding a new client and support during the onboarding process. All questions regarding the client in onboarding should be directed to the Onboarding Team.

Request Form: http://www.invisibleppc.com/onboarding/

Onboarding Process Overview: http://ippc-partner.helpscoutdocs.com/article/250-onboarding-process

Point Of Contact: Onboarding Team via our Live Chat - available at the bottom-right of every page of the IPPC website

ONBOARDING CALL & ONGOING PPC COMMUNICATION

After the onboarding form has been submitted and tracking has been verified you will be handed off to the Account Management Team who can answer any questions regarding your active clients and their PPC campaigns.

What To Expect After The Onboarding Call & Communication Schedule: http://ippc-partner.helpscoutdocs.com/article/251-after-onboarding-first-client

Point Of Contact:  Please chat into our Live Chat - available at the bottom-right of every page of the IPPC website

MAJOR ACCOUNT UPDATES

To request any account update that either may result in a management fee adjustment or requires tracking implementation such as: budget update, adding a new search engine, landing page request, banner ad request, update existing landing pages and banner ads.

Request Form: http://www.invisibleppc.com/change-campaign-scope/

Point Of Contact: Updates Team via our Live Chat - available at the bottom-right of every page of the IPPC website

INVOICE OR ACCOUNTING QUESTIONS

Inquiries related to invoicing.

Point Of Contact: Billing Department at [email protected]

NINJACAT REPORTING DASHBOARD CREDENTIALS & QUESTIONS

If you have questions regarding reporting or misplaced your login credentials.

Reporting Dashboard URL: https://www.myppcreports.com

Point Of Contact: Onboarding Team via our Live Chat - available at the bottom-right of every page of the IPPC website

TRACKING SUPPORT

If you require us to re-verify existing tracking implementation due to site updates or other reasons.

Point Of Contact: Support Team via our Live Chat - available at the bottom-right of every page of the IPPC website

CLIENT CANCELLATION, PAUSE or REACTIVATION

If you wish to cancel/pause our services or reactivate a client in pause status (or previously cancelled).

Request Form: http://www.invisibleppc.com/client-cancellation/

Point Of Contact: Updates Team via our Live Chat - available at the bottom-right of every page of the IPPC website

OTHER SERVICES

BOOST MY PPC

Questions related to the Boost My PPC product.

Website: boostmyppc.com

Point Of Contact: Please chat into our Live Chat - available at the bottom-right of every page of the IPPC website

SHIELD BY PPC GUARDIAN

Questions related to the Shield product.

Website: shield.ppcguardian.com

Point Of Contact: Please chat into our Live Chat - available at the bottom-right of every page of the IPPC website

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